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older.

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TO RESET YOUR PASSWORD:

  1. Enter your email address in the ‘Email’ field
  2. Click GET PASSWORD
  3. Locate your RESET PASSWORD EMAIL
    - Email will be sent from members@kool.com
    - Subject line ‘Reset Password.’
    - If you don’t see the email in your inbox, check your spam or junk folders
  4. Click the link in the RESET PASSWORD EMAIL and follow the prompts

If you experience any problems while resetting your password, please call our customer service team at 1-800-848-0550

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